Shipping policy
La Mariee Etoilée Shipping & Delivery Policy
At La Mariee Etoilée, we are committed to delivering your fashion items quickly, securely, and reliably. This Shipping & Delivery Policy explains our order processing, shipping procedures, and delivery terms.
1. Order Processing
Processing Time
All orders are processed and prepared for shipment within one (1) business day (Monday through Saturday, excluding public holidays).
Order Cut-Off Time
To be processed on the same business day, orders must be placed before 6:00 PM GMT.
Orders placed after this time will be processed on the next business day.
2. Shipping & Delivery Timeline
Shipping Methods
We currently offer standard shipping services throughout the United Kingdom.
Estimated Delivery Time
After dispatch, most orders are delivered within 1–3 business days.
Please note that deliveries to remote locations may occasionally require additional time.
Delivery estimates are provided by our delivery partners and cannot be guaranteed.
La Mariee Etoilée is not responsible for delays caused by severe weather conditions, carrier issues, customs procedures, strikes, or circumstances beyond our reasonable control.
3. Shipping Costs
Shipping costs, if applicable, are calculated and displayed during checkout before payment is completed.
Any delivery charges will be clearly shown before you place your order.
4. Taxes
All applicable taxes and charges will be calculated and displayed during checkout before order confirmation.
5. Shipment Confirmation & Tracking
Once your order has been dispatched, you will receive a shipment confirmation email.
Tracking information will be provided whenever available.
Please allow up to 24 hours for tracking information to become active.
6. Address Accuracy & Changes
Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
La Mariee Etoilée cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete shipping addresses.
Address Changes
If you need to change your delivery address after placing an order, please contact us at:
within 24 hours of placing your order.
Once an order has entered fulfilment, modifications may no longer be possible.
7. Order Cancellations & Modifications
Order cancellation or modification requests must be submitted within 24 hours of placing your order.
Once processing or shipment has begun, cancellation or modification may no longer be available.
8. Delivery Issues & Damaged Items
If your package is lost, damaged, or arrives with incorrect items, please contact us at:
within 30 days of delivery.
Please include:
-
Order Number
-
Description of the issue
-
Photos of damaged items, if applicable
We will work to resolve the matter promptly in accordance with our Return & Refund Policy.
9. Your Consumer Rights
Nothing within this Shipping & Delivery Policy affects your statutory rights under applicable United Kingdom consumer protection laws.
CONTACT INFORMATION
Store Name: La Mariee Etoilée
Physical Address:
16-22 Anlaby Rd, Hull HU1 2PA, United Kingdom
Phone: +44 7868 256154
Email: sales@lamarieeetoilee.co.uk
Business Hours:
11:00 AM – 6:30 PM GMT
(Monday – Saturday)
Sunday: Closed
Order Cut-Off Time:
6:00 PM GMT