Refund policy

RETURN & REFUND POLICY

At La Mariee Etoilée, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we are here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

Be unused, unworn, and unwashed
Be in their original condition
Have all original tags attached
Be returned in their original packaging where possible

Items that show signs of use, wear, damage, or alteration may not be eligible for a refund.

How to Initiate a Return

To request a return, please contact us at:

Email: sales@lamarieeetoilee.co.uk

Please include:

Your order number
The item(s) you wish to return
The reason for your return

Our customer support team will provide return instructions.

Please note that returns sent without prior authorisation may not be accepted.

Return Shipping Costs

If the item received is damaged, defective, or incorrect, we will cover the return shipping costs.
If you are returning an item for personal reasons, you will be responsible for the return shipping costs.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be issued to your original payment method.

Please allow up to 7 business days for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

Exchanges

We currently replace items that are:

Damaged
Defective
Incorrectly shipped

If you require an exchange, please contact us at:

sales@lamarieeetoilee.co.uk

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been opened, used, or are otherwise unsuitable for resale.

Your Consumer Rights

Nothing in this Return & Refund Policy affects your statutory rights under applicable United Kingdom consumer protection laws.

CONTACT INFORMATION

Store Name: La Mariee Etoilée

Physical Address:
16-22 Anlaby Rd, Hull HU1 2PA, United Kingdom

Phone: +44 7868 256154