FAQs

Welcome to the La Mariee Etoilée FAQs page. Here, we have compiled a list of commonly asked questions to provide you with quick and helpful answers.

If you have any other inquiries, please feel free to contact our customer support team.

1. How can I place an order?

To place an order, simply browse our website and select the items you wish to purchase.

Add your chosen products to your cart, proceed to checkout, and follow the instructions to complete your order.

If you encounter any difficulties, our support team will be happy to assist you.

2. Can I track my order?

Absolutely.

Once your order has been processed and dispatched, you will receive a tracking number via email.

You can use this information to monitor your delivery status at any time.

3. What is your return policy?

We want you to love your purchase.

If for any reason you are not completely satisfied, eligible items may be returned within 30 days of receiving your order.

Returned items must be unused, unworn, unwashed, and in their original condition with all tags attached.

Please review our Refund Policy for complete details.

4. How do I initiate a return or exchange?

To request a return or exchange, please contact our customer support team with your order details and reason for the request.

Our team will guide you through the process and provide the necessary instructions.

5. How can I contact customer support?

You can contact us using the following information:

Email: sales@lamarieeetoilee.co.uk

Phone: +44 7868 256154

Our support team aims to respond within 24 business hours.

6. Is my personal information secure?

Yes.

Protecting your information is extremely important to us.

We use industry-standard security measures and trusted technologies to help safeguard your personal information and payment details.

Please review our Privacy Policy for additional information.

7. Where are you located?

Our business is located at:

16-22 Anlaby Rd, Hull HU1 2PA, United Kingdom

8. What are your business hours?

Monday – Saturday: 11:00 AM – 6:30 PM GMT

Sunday: Closed

If you have additional questions or require assistance, please do not hesitate to contact us.

Thank you for choosing La Mariee Etoilée.